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Customer service - John C. Kirk — LiveJournal

Mar. 23rd, 2006

10:22 pm - Customer service

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From:sammoore
Date:March 23rd, 2006 10:29 pm (UTC)
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One of the things that people often comment out with us is that our customer service keeps them coming back.

We make a point of answering emails asap (certainly the same day) and being friendly and chatty in them. We have no standard emails (although I'll often cut and paste from a previously written one) and everyone gets a personal reply. Where the've supplied a number, we'll phone them through choice.

Sam
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