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Domain name registration - John C. Kirk — LiveJournal

Apr. 10th, 2008

01:09 pm - Domain name registration

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From:susannahf
Date:April 10th, 2008 01:58 pm (UTC)
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Dude! I hope you weren't phoning from home! 0870 numbers can be pricey, esp during the day (depending on your phone package), and they have an incentive to keep you online as they get a portion of the revenue. http://www.saynoto0870.com/companysearch.php searching for "ukreg" shows them to come under fasthosts (which is a bad sign in and of itself imho), and had geographical numbers for them.
Having said that, I would have given up at the card failure stage. If they can't work their own website, I'm sure as hell not letting them touch mine.
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From:johnckirk
Date:April 10th, 2008 02:02 pm (UTC)
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Ah, that's a good point - I'd forgotten that 0870 was a premium rate number. Fortunately, it's gone on the company's phone bill :)

The billing page does say "Fasthosts" rather than "UKreg"; I haven't come across Fasthosts before, but I'll take your word for it that they're not a great company.
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From:susannahf
Date:April 10th, 2008 02:09 pm (UTC)
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They had a fairly well-publicized hack before Christmas, which they responded to by changing everyone's passwords (ftp, email, etc). They could then only be reset by the domain manager, so domains with multiple email users (like the one I'm involved in) needed the manager to change everyone's password manually.
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From:susannahf
Date:April 10th, 2008 02:33 pm (UTC)
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by the way, the website I linked to (saynoto0870) is very useful. Not just for finding cheaper options. Sometimes the geographic numbers take you past a queue, or include a direct-dial for head-office. I've found them to be the best way of getting through when a support line is forever on hold or you can't get through to a non-muppet.
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From:sammoore
Date:April 11th, 2008 08:44 am (UTC)
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Fasthosts are dreadful. They have fluffed up every server upgrade they have done for us in the last 6 months. They then claimed the problem was that our site wasn't PHP5 compatible (it was) and then stuffed up the links to the SQL dB.

We are looking to move away from them ASAP.

S
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