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Olympic cycling - John C. Kirk — LiveJournal

Jul. 10th, 2012

11:54 pm - Olympic cycling

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Date:July 11th, 2012 07:11 am (UTC)
It might also be worth contacting Southern to point out that their message hasn't got across clearly to all their staff.
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Date:July 11th, 2012 11:13 am (UTC)
Good idea, thanks - I just phoned them. The conversation went like this:

Me: (Recaps yesterday's conversation.)
Southern: "I'm sorry, some of our staff aren't as genned up as they could be, but you're absolutely right that you can take a folding bike on trains during the Olympics, outside the rush hour period."
Me: "I thought that I could take it on trains during the rush hour as well?"
Southern: "Well, that's at the driver's discretion."
Me: "I'm looking at the cycle policy on your website. That says: 'Southern welcomes standard-sized folded cycles on all services.'"
Southern: "Oh."
Me: "Respectfully, it sounds as if you're not fully ... genned up on this either."

He admitted that this was the first time he'd looked at the cycle policies, and he read through them while I was on the phone, finally agreeing that I could take my folded bike on any train during the Olympic period. He also apologised for the confusion last night, which is fair enough. I'm not entirely confident that this will propagate to all their staff, but it's worth a shot. In the meantime, I'll take a print-out of the website pages with me, and suggest that train staff check their website for the latest info.
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